Clear information. Thoughtful care.

Account and request information

Live customer and retailer accounts are being prepared. When they open, your account email, approved business details, order requests, and sample-program interest will be saved to provide the requested services, and retailer and sample records will be available to the authorized administrator. We do not collect payment-card details on this site.

Demo workspaces

Demo credentials open a separate workspace containing fictitious records. It is stored only in this browser on this device. Use invented information in demos. These requests do not place orders, send emails, or ship products. Demo workspaces reset after 24 hours.

Interest list

When you join the interest list (on the home and Free samples pages), your details go to our customer relationship system, HighLevel, and are used to send launch news, sample-program updates and skin and hair care tips. Every email includes an unsubscribe link, and you can ask us to delete your details at any time.

Shopping bag

The storefront shopping bag is saved in your browser on this device. Removing its browser storage clears the bag.

Pre-orders

Pre-orders are taken through secure Stripe checkout. By placing a pre-order, you are reserving products from our upcoming collection before they are available for general purchase. Full payment is collected at checkout. Estimated shipping: November 12, 2026. Shipping charges, if applicable, and sales tax are shown before your purchase is completed. You will receive order confirmation and shipping updates at the email address provided. If we are unable to ship within the promised timeframe, we will contact you with an updated shipping date and the option to cancel for a prompt refund.

Cancellation policy

Pre-orders may be canceled for a full refund before shipment. Once an order has shipped, cancellations are no longer accepted. If we are unable to ship within the promised timeframe, we will provide applicable cancellation and refund options.

Return policy

Due to the personal nature of our skincare and haircare products, all sales are final once shipped. We do not accept returns. If your order arrives damaged, defective, or incorrect, please contact us at graceandtallowco@gmail.com within 7 days of delivery so we can make it right.

Before the store opens

Retail and bundle prices are published. Full shipping terms and privacy disclosures will be finalized before general orders open. For product support or data-related requests, contact graceandtallowco@gmail.com. The free-sample giveaway will open only after its official rules and delivery details are confirmed.